What is the import duty for lab diamonds to the USA?
As of 2026, loose lab diamonds generally face a base tariff plus potential Section 301 tariffs for China origin. Check our 'Import Duty Guide' page for the latest detailed breakdown.
Do you ship to Europe (UK, France, Germany)?
Yes. We ship globally via FedEx/Brink's. European customers should be aware of VAT (usually ~20%) collected by customs.
How long does shipping take to New York?
FedEx International Priority typically takes 3-5 business days from our Zhengzhou or Hong Kong hub to NYC.
Is the shipping insured?
Yes, perfectly. We use third-party insurance (like Parcel Pro) or carrier insurance to cover 100% of the invoice value until signature at delivery.
Can you do 'Blind Drop-Shipping'?
Yes. We can ship the package with YOUR company name as the sender. We remove all Kunlun branding and Chinese factory labels. Your customer will think it came from you.
What documents do you provide for customs?
We provide Commercial Invoice, Packing List, and if needed, a Country of Origin declaration. For large shipments, we can work with your broker for formal entry.
Can you ship to India (Surat/Mumbai)?
Yes, but importing into India requires strict KYC and import licenses due to local regulations. We recommend Indian buyers use a Hong Kong forwarding agent.
What if the package is lost?
In the rare event of loss, our full insurance coverage kicks in. We will either refund you immediately or ship a replacement stone.
Do you pay for return shipping?
If the return is due to our error (e.g., wrong item sent), we cover it. For preference-based returns, the buyer covers insured return shipping.
Can I pick up in Hong Kong?
Yes. We have a logistics partner in Kowloon. You can arrange a pickup to save on international shipping and handling.